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Troubleshooting

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I have a problem right now, who do I call?

Call us at 847-640-9771 or

Email us at [email protected]

Help! I think we need more training!

Additional training on your machine type available at the RK facility—give us a call to schedule a time.

What kind of service does RK provide?

We provide customer support with U.S.-based service on all Herdon machines, technical expertise and an extensive parts inventory.

Can my old Herdon machine be retrofitted?

Yes, it can. If your CSM, RFM, or CSC coilers is up and running, we can retrofit it at our Chicagoland facility with the upgraded electronic components and operating systems including motors, computer drivers, servos and cabling to bring your machine up to current standards—all at 1/3 the cost of a new machine, and with a full 1-year factory warranty.

Where are Herdon machines designed and built?

Herdon machines are designed and built by Herdon in suburban Taipei, Taiwan, using key components made inhouse with state-of-the-art CNC machinery, in order to insure the highest possible quality. True to their name, each Herdon machine sold by RK is manufactured by Herdon.

What type of warranty do you offer?

Our rugged Herdon machines come with a 2-year factory warranty on parts and labor, and at RK Trading, we guarantee that if your machine doesn’t perform as promised, we’ll refund you 100%.

What kind of service does RK Trading offer on its Herdon machines?

We provide fast customer service and technical support and an extensive parts inventory, all based in the U.S., to give you the support you need when you need it.

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