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Lifetime Support


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INITIAL TRAINING

We start things off on the right foot by helping ensure that your team is properly trained to use your Herdon machine to its full potential. Together, we can develop an operator training plan to include a variety of topics, such as: process setup, process optimization, machine maintenance, and more.



LIFETIME SUPPORT

We go beyond—from our first conversation and your initial purchase—to meet your needs throughout the lifetime of your machine. We know that a durable machine at an appealing price is important, but in the end, everything comes down to service. That’s why we, unlike many other spring machine companies, offer second-to-none U.S. based service, from remote troubleshooting via phone, text or app to onsite visits.

We don’t leave you hanging waiting for answers. And, when you need us there, RK Trading can have someone onsite if needed, within 24-48 hours—not weeks—so you have less downtime and can protect your company’s time and money. 95% of any problems are solved right here in the U.S. by communicating with our team on the ground, because we are more than just a distributor.


EXPANDING YOUR CAPABILITIES

From the beginning, you can be assured that we have your best interests—and best potential—in mind. We use our knowledge and industry expertise to select and demo only the machines that will work for your exact needs, at our Chicagoland facility.

Then, once you have purchased the Herdon machine to meet your needs, we help properly educate your team so that your machine runs reliably and efficiently for years to come. Herdon machines perform as promised and last for years. We help you optimize their full potential with tooling, optional parts and retro fit opportunities that expand your machine’s capabilities, so you can have the most profitable outcome possible.

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